ISO 10004
Accreditation for Customer Satisfaction & Quality Management System as per ISO 10004
Customer Satisfaction & Quality Management System certification is provided by certification bodies to organisations who have demonstrated that they have implemented a system for the management of various kinds of Customer & Interested Parties’ feedbacks.
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
A Certification Body applying for Customer Satisfaction & Quality Management System (ISO 10004) accreditation must conform to ISO/IEC 17021 and other additional International requirements as detailed in Specific Requirements for Accreditation of CSMS Scheme.
Certification Bodies interested to apply for Accreditation scheme for ISO 10004 can send email at info@bar-registrars.org demanding for following Application documents.
- Accreditation Application for Customer Satisfaction & Quality Management System (ISO 10004)
- General Criteria for Accreditation Requirements
- General Criteria for Conditions for the Use of BAR Accreditation Symbol
- Applicable Fees
- Documentation Checklist as per Customer Satisfaction & Quality Management System (ISO 10004)
- BAR Transition Policy for ISO 17021-1:2015
Accreditation Criteria :
- ISO 17021 – Requirements for Bodies providing audit and certification of management systems.
- IAF MD 1:2007 – Certification of Multiple Sites Based on Sampling.
- IAF MD 2:2007 – Transfer of Accredited Certification of Management Systems.
- IAF MD 3:2008 – Advanced Surveillance and Recertification Procedures.
- IAF MD 4:2008 – Use of Computer Assisted Auditing Techniques for Accredited Certification of Management Systems.
- IAF MD 5:2013 – IAF Mandatory document for duration of QMS & EMS Audits.
- IAF MD 11:2013 – IAF Mandatory Document for the application of ISO 17021 for audits of Integrated Management Systems.
