ISO 10001
Accreditation for Customer Satisfaction & Quality Management System as per ISO 10001
Customer Satisfaction & Quality Management System certification is provided by certification bodies to organisations who have demonstrated that they have implemented a system for the management of various kinds of Customer & Interested Parties’ feedbacks.
ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.
ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.
ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
A Certification Body applying for Customer Satisfaction & Quality Management System (ISO 10001) accreditation must conform to ISO/IEC 17021 and other additional International requirements as detailed in Specific Requirements for Accreditation of CSMS Scheme.
Certification Bodies interested to apply for Accreditation scheme for ISO 10001 can send email at info@bar-registrars.org demanding for following Application documents.
- Accreditation Application for Customer Satisfaction & Quality Management System (ISO 10001)
- General Criteria for Accreditation Requirements
- General Criteria for Conditions for the Use of BAR Accreditation Symbol
- Applicable Fees
- Documentation Checklist as per Customer Satisfaction & Quality Management System (ISO 10001)
- BAR Transition Policy for ISO 17021-1:2015
Accreditation Criteria :
- ISO 17021 – Requirements for Bodies providing audit and certification of management systems.
- IAF MD 1:2007 – Certification of Multiple Sites Based on Sampling.
- IAF MD 2:2007 – Transfer of Accredited Certification of Management Systems.
- IAF MD 3:2008 – Advanced Surveillance and Recertification Procedures.
- IAF MD 4:2008 – Use of Computer Assisted Auditing Techniques for Accredited Certification of Management Systems.
- IAF MD 5:2013 – IAF Mandatory document for duration of QMS & EMS Audits.
- IAF MD 11:2013 – IAF Mandatory Document for the application of ISO 17021 for audits of Integrated Management Systems.
